Thank you for choosing our handmade products! Every item we create is crafted with care, love, and the highest quality natural ingredients. We strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things may not go as planned, so we have created a clear and fair Refund and Returns Policy for your peace of mind.
1. Eligibility for Returns
Because our soaps and body care products are handmade and designed for personal use, health and safety regulations prevent us from accepting returns on any opened or used products. This ensures that every customer receives fresh, hygienic products.
However, if your item is unused, unopened, and in its original packaging, you may return it within 14 days of receiving your order. We recommend checking your order immediately upon delivery to ensure everything is correct and in perfect condition.
2. How to Initiate a Return
To start the return process, please contact us at info@nirvana-drop.com within 14 days of delivery. Include your order number, full name, and reason for return in the email. Once your request is approved, we will provide you with step-by-step return instructions and the return address.
Please note:
- The customer is responsible for all return shipping costs, unless the return is due to our mistake (such as receiving the wrong item or a defective product).
- We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
3. Refund Process
Once your returned item is received and inspected, we will send you an email confirming its arrival and letting you know if your refund has been approved. If approved, your refund will be processed to the original payment method within 7–10 business days.
Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery. To speed up the process, include clear photos of:
- The damaged product
- The packaging (including shipping label)
We will quickly work with you to arrange a replacement item at no additional cost or issue a full refund if the item is no longer available.
5. International Orders
We proudly offer worldwide shipping, but please be aware that delivery times, costs, and customs policies vary by country.
- Customs Duties & Taxes: Customers are responsible for any import duties, customs fees, or local taxes applied by their country.
- Delivery Delays: Occasionally, international packages may experience delays due to customs inspections. We cannot guarantee exact delivery dates, but we will provide tracking details and assist in resolving any issues.
- Lost Packages: If your international order does not arrive within the estimated timeframe, please contact us. We will work with the carrier to investigate the situation and, where possible, offer a solution such as reshipping or partial refund.
6. Non-Refundable Items
Please note that certain items are non-refundable under any circumstances:
- Digital products or downloadable content
- Gift cards
- Promotional items or free gifts
7. Our Commitment to You
Your trust means everything to us. If you have any concerns about your order, we promise to handle them with care, transparency, and fairness. Our goal is to ensure your shopping experience with us is as smooth and enjoyable as possible.
Contact Us
If you have any questions about our Refund and Returns Policy or need assistance, please reach out to us at info@nirvana-drop.com
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